If it does not sync up or you experience the files showing but saying Download failed, then we move on to the next steps. First, try logging out of the library completely and then logging back in. Then it will prompt you to log back in. Enter your email and password. If not, we move to the next step. Click on your name in the top left corner. Then click on the red x next to the email address. This will remove the user from the library. You may see a message that any files not synced properly may not have saved.
This will ensure that you have copies of your personal files that may not have synced up properly to the cloud library. Once the files are saves, continue to remove the user. This will prompt a log in pop up again. Do not log in yet. Go to the Silhouette Design Store. Log in to your account and click on the person icon in the top right corner for the Account Settings. Once it is finished, go back to the Silhouette software library and log back in.
You may also want to check how it is set up to download from the store. One other reason files may not be downloading to the library is if you are a user on an old software version prior to v3. Due to increase TLS Internet Security protocols that cover higher protection against credit card fraud, older software version can no longer connect to the Silhouette server.
This is not something Silhouette has control over. But, it is due to the protocols they have to follow and meet under the TLS guidelines. I would recommend making a backup of your library and updating to the current version of the Silhouette software direct on the website. Another reason may be if library cloud storage is full. While Silhouette Design Store files do not count towards the library storage, if your cloud library is showing a full in the bottom left corner, this can cause syncing issues.
If the library storage is showing as full, you will need to save some of your personal files to an outside location. Once you have the file saved outside, delete the file from within the Silhouette library and empty the recycle bin.
To save individual files outside the software, you do have to open each and save individually. There is no bulk export that allows you to open the files outside the program. If those steps above do not get it synced up properly, I would suggest getting in touch with Silhouette support and they can look at why it might not be syncing properly. I do have one bit of caution here regarding the library. The Silhouette Design Store files will automatically download files from the store to the Silhouette library.
These files do NOT count against the cloud storage. However, the cloud storage on the Silhouette library is limited in size. While you can store your personal files in the Silhouette library, it is designed as a syncing device and not an all inclusive storage area. The only files that Silhouette can guarantee to recover are those from the Silhouette Design Store. This also means that if you are downloading the Design Store files direct to your hard disk and then adding them to the library, those files are counting against the cloud storage because it did not download direct.
Most users have 1 GB of cloud storage in the library. You can see in the photo above that I have 5. The safest way to store files is in multiple locations. Personally, I use an external hard drive and then back up that hard drive a couple of times a year. Each user will need to use the best methods that work for them.
Whether that is an external drive, online storage, etc. But, the safest place is in multiple locations. Here are a couple more tips that will help with your Silhouette software and files. View all posts by silhouettesecretsplus. Like Like. You are a genius! Thank you!! Thank you for all the time you have put into your research and for sharing it with all of us!
Your post has made me a happy Silhouette user once again! Thank you so much for taking the time to post this. Happy Cutting! I would love to see what you create! Thank you so much for these instructions in any case. They were very clear!! What version of the software are you currently using? I would suggest going through all of the steps again in the blog post. If they still do not download and you have a secure internet connection, then I would get in touch with Silhouette Support.
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Hoping that no hassle downloading the installer but it's been 1 week now I can't use my new silhouette! I'm having this same issue also. Unfortunately, the information you posted only applies to Silhouette Studio Mobile, and not Silhouette Studio. Minimum requirements are as follows:. Purchased a new Dell Laptop running Windows Installed by Silhouette Studio software and the software does not perform as it should.
I was on the phone with Dell for two days and finally asked to exchange the computer. I have gone back and forth with the Silhouette Studio support staff for hours trying to find a solution to the problem.
Did you get any response from Silhouette people? I am having exact same issue, I have disable the DEP , I have try to re-install the Software and also prevous release and same thing, also I have try to register the dll manually with no success, I think is a problem with the software on Win7 in my case. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 8.
I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Bill Smithers Volunteer Moderator. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. I have the same problem whenever i reset my computer and it goes back to windows 8 from 8. Some programs don't want to install and often ask for other software to be installed before, often a certain versions of.
I would suggest upgrading to windows 8. The issue seems to be caused by an update to windows that doesn't install on its own, or through windows update.
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